FAQ

Frequently Asked Questions

I'm a beginner at baking and decorating, is this box good for me?

Absolutely! Cupcake dazzle is great for the novice and experienced decorators! You will receive a card on decorating ideas in each box and you can also check out our youtube channel for helpful hints and ideas. The best thing is with cupcake decorating or making sweets--you never have any mistakes. (You can always eat them!)

What kind of products are in the box?

Yes, that is the fun part! You will get to bake your cupcakes and in some boxes, we also might send our favorite recipes! You also might receive icing colors to color your icing! Simply make up your favorite icing and add in the color.

How long do the edible items last?

Our edible icing and sugar decorations will last indefinitely as long as they are kept in a cool, dry place, away from sunlight, best in the packaging we send them in. They should not be refrigerated.

How does it work and when will it ship?

We offer 3 different plans: Monthly, 3 Months and 6 Months. Plans automatically renew and you can cancel anytime. Simply log into your account and cancel your subscription. There is no commitment and you may change or cancel. You will be billed upon signup, and then automatically billed thereafter on the 21st of the month following your last previously paid for shipment, until you cancel. Once you cancel your account, you will no longer be charged for any new subscription payments or receive any new boxes. Cupcake Dazzle does not provide refunds or accept returns. We ship our boxes out from the 11th - 20th of each month.

Is it easy to cancel my subscription?

It sure is! Simply log in to your account and hit cancel to unsubscribe to Cupcake Dazzle. You may cancel a Monthly Subscription at any time by logging into your account and canceling it online. However, you must cancel by the 21st of the month before the next delivery is due. If we receive the cancellation notice after the 21st of the month, the cancellation of a Monthly Subscription will come into action the following month. You may cancel a Pre-Paid Subscription anytime by logging in to your Account and canceling it online.

Can I return my box?
No, unfortunately, due to the nature of the products in our boxes, we do not offer returns for goods already delivered.

I have a nut allergy, are your products allergy free?

No, unfortunately we cannot guarantee that our edible products are allergy free. Sprinkles, chocolate, fondant and other edible products may come in contact with Wheat/Gluten, Eggs, Dairy, or Dairy Products, Peanuts, Soy, Tree Nuts.

 

 

*Plans automatically renew and you can cancel anytime. Simply log into your account and cancel your subscription. There is no commitment and you may change or cancel. You will be billed upon signup, and then automatically billed thereafter on the 21st of the month following your last previously paid for shipment, until you cancel. Once you cancel your account, you will no longer be charged for any new subscription payments or receive any new boxes. Cupcake Dazzle does not provide refunds or accept returns. **Allergy Note: We cannot guarantee that our edible products are allergy free. Sprinkles, chocolate, fondant and other edible products may come in contact with Wheat/Gluten, Eggs, Dairy, or Dairy Products, Peanuts, Soy, Tree Nuts. **